Cookie policy
What are cookies?
Cookies are small text files that are downloaded to your device when you visit a website. They are widely used to make websites work or work more efficiently. Cookies allow websites to recognise your device and store some information about your preferences or past actions and provide information which can be used to improve your online experience.
We value your privacy
Our website uses cookies for several reasons. This policydetails the cookies that we use on our website and for which we are responsible. Where personal data is directly processed by these cookies, Covertime, is the data controller of that information.
What cookies do we use?
The law states that we can store cookies on your device if they are strictly necessary for the operation of our website and to fulfil your request. These are known as Essential Cookies. Without these cookies, we are unable to fulfil your quote application or policy administration. For all otheradditional cookies, we need your permission.
The tables below explain the cookies we use and why.
Some of the cookies that we use are provided by third parties to ensure the basic functionality of our website; others are for analytics purposes.
Essential Cookies
We use cookies that are essential to the basic functioning of our website. These cookies are necessary to provide you with the services available through our website and use some of its features, such as access to customer support systems including our Help Centre.
| Provider | Cookie Name | Purpose | Expires |
| Covertime | covertime-cookie-consent | To track, store and adhere to your cookie consent regarding additional cookies. | 365 days |
| Stripe | __stripe_sid | A temporary cookie that's placed when a user starts the purchase process on our website. It's used to relay information to Stripe during the payment process. | 30 minutes |
| Braze | ab.storage.deviceId. | Randomly generated string used to identify anonymous users, and to differentiate users’ devices and enables device-based messaging. | 400 days |
| Braze | ab.storage.sessionId. | Used by Braze to identify whether a user is starting a new session or continuing an existing one. It's used to sync messages and calculate session analytics. | 400 days |
| Intercom | intercom-device-id-srds26su | Identifier for each unique device that interacts with the Messenger. It is refreshed on each successful ping, extending it another 9 months. We use this cookie to determine the unique devices interacting with the Intercom Messenger to prevent abuse. | 9 months |
| Intercom | intercom-id-srds26su | Unique anonymous visitor identifier cookie applied when you visit our website. | 9 months |
| Intercom | intercom-session-srds26su | Identifier for each unique browser session. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom ('shutdown'); which usually happens on logout. | 1 week |
Additional Cookies: Analytics Cookies
We use analytics cookies to improve our website and give you an even better experience. Analytics cookies help us understand how visitors use and move around our website, which informs improvements to our website, but are non-essential to its use. However, without these cookies, certain functionality may become unavailable and may limit the support we’re able to offer you when you’re applying for a quote.
Rejecting these cookies prevents us from collecting such data. The performance of our website will not be affected, and your choices will only be applied to your interaction with Covertime.
| Provider | Cookie Name | Purpose | Expires |
| Posthog | ph_current_instance | To track and observe user behaviour on our website and for helping us to track and understand the impact of a/b testing on our website. | 365 days |
| Posthog | ph_current_project_name | For tracking user interactions on our website, this cookie is used to store user data for analytics purposes like session information and user identification, allowing us to track user behavior across pages on the website. | 365 days |
| Posthog | ph_TOKEN_posthog | Used to track website visitors and their user behaviour. | 365 days |
| Google Analytics | GA | To distinguish users and improve your experience on our website based on your previous usage and behaviour. | 365 days |
| Google Analytics | _ga | Used to distinguish users. | 2 years |
| Google Analytics | _ga_31TZNR1XG8 | Used to persist session state. | 2 years |
Other Cookies
Covertime does not currently use any advertising or social networking cookies. If this changes, we will provide details of these cookies so that you can make an informed choice as to whether you consent to our use of them.
How do we apply cookies?
When you first visit our website on a new device, we will ask you for your cookie consent. Essential cookies cannot be removed, but you can decide whether we use additional cookies. To reject the use of additional cookies, you can press the ‘decline’ option.
How do I change my cookies settings?
You can change your settings at any time by clearing the cookies in your web browser. This is usually found within the "settings" section of your browser.
To find information relating to other browsers, visit the browser developer's website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Contact details
If you have any questions about this Cookies Notice, please contact our Data Protection Officer:
Post: Covertime Limited, Third Floor, 21 Perrymount Road, Haywards Heath, West Sussex, RH16 3TP
Email: [email protected]
Last updated: 18/02/2025
