Get in touch
Whether you’ve got a question about cover, need help with an existing policy, or just want to say hello... our friendly team is here and happy to help!
You can get in touch with the Covertime Team by using the below:
Live chat: Click the chat icon in the bottom right hand corner to get in touch and select from the menu of options.
Email: [email protected]
Our office hours are currently 9am-5:30am Monday-Friday
We are currently closed on weekends and bank holidays, however our friendly AI chatbot Phil is on hand while our human team are away from their desks - we think you'll find him to be extremely help-'phil'...
Make a claim
In the unfortunate event you're involved in an incident likely to result in a claim under your policy, you will need to contact your insurer directly as they will be handling your claim.
Their contact details can be found in your policy documents, or by using the numbers below:
- KGM: contact their 24/7 claims line on 0333 555 5909
- Allianz: contact their 24/7 claims line on 0330 678 5548
- Somerset Bridge: contact their 24/7 claims line on 0344 840 9500
- First Underwriting: contact their 24/7 claims line on 0333 305 8120
Our insurer partners aim to provide you with the best claims service that they can.
Claims should be notified as soon as possible.
If you need help submitting your claim, please don't hesitate to reach out to a member of our team and we'll be happy to help.
Safety first
- Stop the vehicle in a safe place at, or near to, the scene of the incident.
- Switch on your hazard lights.
- If anyone is injured, call an ambulance.
- If you are unable to move your vehicle to a safe place, ensure everyone is out of the vehicle and moved to a safe area away from traffic.
Information gathering
- Swap details with the other parties involved, including name, address, telephone number, insurer details, registration number, vehicle make and model.
- Take photos of vehicle damage, registration plates and any other damaged property.
- Take photos of anything else that may be important to the incident, for example, vehicle positions, road signs and junctions.
- Obtain any dash camera footage.
- Ask for contact details of any witnesses to the incident.
- Call the police if your vehicle has been subject to a theft, attempted theft or break-in.
How to make a claim
- Contact the insurer as soon as possible. Their contact number can be found on your policy documents, or above.
- If your vehicle needs to be recovered, your insurer will arrange this for you.